Refund policy

Return & Refund Policy

At Filtrix™, we are committed to delivering high-quality products designed to improve your everyday water experience. Please review our policy carefully before making a purchase.

Returns & Refunds

We accept returns and offer refunds under the following conditions:

• The item must be unused and in its original condition, including all packaging
• The return request must be made within 7 days of receiving your order
• The product must be returned to us before a refund is processed

Once we receive and inspect the returned item, your refund will be processed.

Return Shipping

Customers are responsible for return shipping costs.
Original shipping fees (if any) are non-refundable.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos and your order details.
We will arrange a replacement or refund at no additional cost.

How to Request a Return or Refund

To request a return or refund, please contact us with your order number and details at:
contract.filtrix@gmail.com